The regional Kentucky driver licensing office in Madisonville reopened last week for limited services. It had been closed to limit the spread of COVID-19.

“With public health and safety in mind, we are carefully resuming some high-demand, in-person public services,” said Gov. Andy Beshear. “Those services include issuing, renewing and replacing operator’s licenses and official identification cards for our fellow Kentuckians who depend on them for employment, travel and emergencies.”

Services at the Kentucky Transportation Cabient’s (KyTC) Regional Driver Licensing Office in Madisonville are limited at this time to residents who meet one of the following qualifying criteria:

  • Replacement of a lost license, permit or identification card.
  • License or ID card needed for employment.
  • New resident replacing a valid out-of-state credential.
  • New applicant who has successfully completed Kentucky State Police driver testing.
  • Renewal of a credential that expired before March 18, 2020, when license and permit expiration dates were automatically extended for 90 days by emergency order.

The same services are offered at the regional offices in Frankfort and Morehead.

“We look forward to resuming in-person customer service in our Madisonville office,” KyTC Secretary Jim Gray said. “But it is essential that we resume that service in a way that protects the health and safety of our customers and our employees. We’re implementing new practices that encourage social distancing and we look forward to resuming operations at other regional offices around the Commonwealth.”

The Madisonville Regional Driver Licensing Office is located 56 Federal Place and will be open 7 a.m. to 3 p.m. weekdays.

Qualifying applicants may make appointments online at realidky.com. A limited number of workstations will be available to serve walk-ins. To avoid gatherings in common waiting areas after checking in, applicants may be individually notified when to return to the issuance office to be served.

To maintain the safest possible environment, employees of the office will adhere to Beshear’s Healthy at Work standards, which include wearing a mask, and customers will be asked to do the same. Social distancing will be observed. Surfaces will be cleaned and touch pad equipment sanitized after each use.